Customer Success Manager - BI & Analytics Software
Location: Sydney
Job Function: Customer Success
Salary: $130,000
OTE: $190,000
Job #: 1980
Join one of the fastest growing BI & Analytics vendors globally
NYSE-listed, Silicon Valley HQ'd
Do you have the customer finesse to make this role shine?
The Company
Our client, a US-based cloud BI & analytics company, with regional HQ in Sydney CBD is looking for the best of the best. One of the largest challengers and up and comers in the space with a strong existing install base here in Australia, they are looking to build a dynamic team who can represent for them - the next future software sales leaders.
The Opportunity
They are seeking an astute, customer-centric and quick minded individual to nurture their expanding portfolio of existing accounts Australia-wide. Your position is a unique one which entails finding and exploiting opportunities for growth within an existing established client base (what one might refer to as sales), customer success, requirements-gathering and hand-holding through the implementation process and beyond. You will drive win-win outcomes with external stakeholders (clients) and internal stakeholders (technical, sales, marketing) alike.
You possess a strong nurture marketing mindset and have either the ability to deal with a variety of different stakeholders across multiple different industries, levels of seniority and job functions.
Essential Qualifications, Experience & Attributes:
A customer-centric, can-always-do mindset
Attention to detail
Accountability & ability to follow KPIs
Strong solution sales skills (within an existing client base), the ability to spot latent opportunities
Highly developed written and oral communication skills, picking up the phone, proposal preparation, and presentation skills
High levels of commitment, perseverance, people skills, and passion
Goal-orientated, team player
High levels of self-motivation, commitment and desire to attain both professional and personal goals
Ability to influence cross-functional processes with leadership, peers, and subordinates
Strong relationship building skills both internal and external
Strong work ethic.
Benefits:
The benefits cannot be overstated. You will have a competitive base salary, overseas travel (government travel restrictions permitting), full healthcare, medical and dental, and a rewarding and stable long-term career. This position comes with legitimate progression opportunities medium-term, as the company continues to execute on their growth trajectory in the Asia-Pac region. Suitable applicants are invited to apply online today in the strictest of confidence. Hit the ‘APPLY’ button or send your CV to steve.ludlow@ludtec.com.au
Confidentiality is assured. Your resume will not be forwarded without your prior knowledge and consent. For more quality career opportunities, visit http://ludtec.com.au
